Call Centre Consulting
Dignity Reserves accompanies and consults companies on all marketing solutions, including support in organising a call centre from the first planning stage to an active and selling call centre. The consultation services are comprehensive and provided by a highly experienced team that has guided dozens of call centres that have grown and become successful!
Call centres are the beating heart of any organisation or business, so investing in building a solid base is crucial at the beginning. This would allow you to reap the fruits for many years. We will build a correct hierarchy throughout our consultation while providing hands-on management tools for your call centre and its human capital. The result is a sales-producing call centre.
What does Dignity Reserves’s service include?
- Accompanying and consulting through selecting your computer service providers, servers, CRM telephony, defrayal, and more.
- Matching the tools and technologies for remote work.
- Accompanying through sales process automation.
- Tools for recruiting quality staff, both managers and sales representatives.
- Providing professional training for managers and representatives.
- Building employee sales compensation and bonuses.
- Building sales representatives’ call scripts.
- Working with a CRM and producing reports.
The service includes an ongoing consultation while relating to the following parameters:
- Data-based decision making
Improving call scripts, feedback for the lead-generating system, human resource adjustment, and more.
- Monitoring recorded calls
Analysing a sample of recorded calls from all representatives and summarising the insights to make decisions.
- Activity reports and conversions
Weekly analysis of activity reports and the call centre’s conversion according to different segmentations: sales representative, products, lead source, call script, and optimisation accordingly.
We at Dignity Reserves believe that a good cell centre starts with a strong foundation while perfectly adjusting to the changing organisation’s needs. This foundation will lead to a correct sales process, profit increase, and organisational synergy.
Dignity Reserve offers a complete array of services, including lead matching or quality PPC-tailored lead campaign management, allowing you to enjoy full coverage for promoting your organisation’s profitability. The leads are provided from different sources in various fields and types (hot or cold) at the customer’s selection.
We can do so little alone, and together, we can achieve great heights!
Build an efficient and selling call centre.
Are you starting a call centre?
Start with the right step and follow the experts!
For consultation and more details on call centre consulting services, please let us contact you: